"Only 1 Dr worth seeing or the Nurses."

A review of Medlock Vale Medical Practice by Anonymous written on Friday 18th of May 2012

I can honestly say that there is only 1 doctor worth seeing at this Practice, and this is Dr Cox. He actually listens to what is wrong or what your worries / concerns are. The only problem with this is, that he also listens to EVERYONE else who attends to see him, usually meaning he over-runs and is behind with the appointment times. I attended the other day and it was just over 30 minutes after my actual appointment time before I got in to see him.

The surgery itself now looks dated and in need of a good update / redecoration. The reception / waiting area is drab and dark. All the above reasons are probably why the Receptionists are so rude and narky. They could ALL definately do with attending a customer services course. The telephone booking system is a joke as I either get an engaged tone when every man and woman in Droylsden seems to be trying to call at 08.30 to make an emergency appointment for the day. Otherwise its a LLLOOOONNNNNGGGG wait for someone to answer the phone and get to speak to another receptionist for whatever Dr you want to see, then are told the only appointment time you can get is in 1-2 weeks time?! There are no late appointments, and when I work 9-5 this makes it extremely difficult to attend without having to take time off work. The only other positive about this practice are the nurses that do the bloods / smears etc. They are always pleasant, helpful and run on time!! .

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